Compliance Network
Supervisory
Skills
November 3, 2016
Cooperative Credit
Union Association, Inc.
4 Quigley Boulevard
New Castle, DE 19720 |
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Registration: |
8:30 a.m. |
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Program and Lunch: |
9:00
a.m. - 3:30 p.m. |
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Fee: |
$159.00 |
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Meeting the Every Day Challenges of
Front-Line Supervision
Are
you transitioning
from a staff position to a new supervisory role and looking for new
skills to help in this transition? Or maybe you are
supervising a difficult or challenging staff
and need tools to manage conflict? Perhaps you want to update
your supervisory skills as part of your career development. Or maybe you just want to be sure you are doing everything right to
supervise your team to the best of your ability.
Henry
Ford once said,"Coming together is a beginning,
staying together is progress, and working together is
success.” Front line
supervisors know coming together and staying together to achieve this
success requires constant attention to the people one supervises and to
the outcomes expected.
Front
line supervisors are one of the most important roles in a credit
union. They monitor compliance with policies and procedures;
they influence morale, impact work flow, and ensure the success of
their department or group; and they are your talent pool for future
leaders.
This
one-day supervisory training program will provide supervisors with the
basic skills and tools to:
- Lead
by example and set the professional tone
-
Balance
the supervisor/employee relationship
- Recognize
the impact and importance
of diversity
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Monitor
and document employee performance
- Deliver
timely and effective feedback
- Handle
problem employees
- Know
when to escalate employee issues to avoid legal landmines
- Acknowledge
one’s own strengths and weaknesses
Join
us for an interactive, energetic, information-packed workshop
to enhance the skills required to be a great Front Line Supervisor!
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Speaker:
 William Nagle
SVP, Professional Development
Cooperative Credit Union Association
Bill Nagle has been with the Cooperative Credit Union Association for
fourteen years. He now leads the Education and Professional Development
department for the Association, managing conferences, seminars and
webinars. For 20 years previously, he worked in retail banking for a
variety of financial institutions in and around the Boston area,
serving as the Retail Branch Administrator for a community savings bank
before moving to the credit union movement.
Bill also produces and delivers training programs for Association
members at its headquarters, the Credit Union Center, as well as
conducts customized, on-site training on a variety of topics important
to credit unions today, including compliance and regulations, sales and
service, communication, and management and leadership skills. Bill is a
CUNA Certified Bank Secrecy Act Expert, a certified DiSC program
facilitator, and a CUNA “Creating Member Loyalty” certified service and
sales trainer. He is a graduate of the Massachusetts School of
Financial Studies, the New England College of Finance and holds a
B.S.B.A. as well as a graduate certificate in Organizational
Communication, both from Northeastern University.
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Registration for this event is closed.